Mwadzenga Robert

I am  a Kenyan man aged 42 and very passionate about customer satisfaction . I have vast experience that spans 12 years. From a waiter, I rose to the position of a head waiter and a food and beverage supervisor. My achievements include but not limited to the following;

1.I have brought guest satisfaction in every organisation I have worked by solving complaints tactfully and timely

2. I have brought sanity in the f&b departments through effective supervision and training of the f&b team

3. I am a hands on person, and this enabled me to solve complaints from guests just in time always. This has made guests keep coming back

 

Skills

  • customer oriented
  • Good interpersonal skills
  • good leadership skills
  • listening skills
  • problem solving
  • results oriented
  • Up selling skills

Education

10th April2003 to 10th April 2004

Certificate in food and beverage, service and sales at Dr Krapf mem secondary school

Experience

30th Oct 2007-12 Dec 2012

Head waiter at Kahama Hotel, Mombasa

Before joining Kahama I worked for Severin Sealodge on casual basis

1st April 2013 to 30th June 2016

F&B supervisor at Midview Hotel Nyali, Mombasa

Before working here, I had worked on casual basis at Traveller’s beach Hotel, Mombasa, Whitesands Hotel Mombasa

21st Nov 2017 to date

Head waiter/Acting F&B supervisor at NCCK

I was hired and posted to Jumuia Hotel Nakuru as a Head waiter. Was later transferred to where I am currently working as an Acting F&B supervisor. I am open to new opportunities as I want to grow in my career and would love to face new challenges.

  • Food and Beverage
  • Updated 1 year ago

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