Ruth Wanjau

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Customer Service Professional

Nairobi

 

Self driven and collaborative professional with a background in hospitality, knowledgeable and experienced in 5 star luxury hotels with exceptional performance in service delivery, looking to leverage developed skills in a fast paced, interactive and clients needs assessment environment while providing excellent and memorable customer service. Strengths in relationship building, learning and training, mentorship and easily adaptable to change.

Skills

  • Coaching and Mentorship
  • Communication
  • Customer Service
  • Hospitality
  • Interpersonal
  • Organization
  • Support Administration
  • Teamwork and Collaboration

Education

7 Jan 1997 to 10 November 2000

Grade C+ Secondary School Certificate at Gatanga Girls Secondary School

High School Education
Accompanying Certificate of completion

March 2001 to July 2002

Certificate in Hospitality Course at Career Training Centre

Experience

March 2106 to October 2109

Lobby Lounge Captain at Four Seasons Hotel, Dubai

Main Responsibilities;
-Overlooking the operations of the lobby
-Ensuring that service is provided seamlessly
-Promoting teamwork and communication
-Delegation of server sections and duties
-Ensuring guests’ needs are met in a timely manner
-Mentoring, coaching and training newly employed individuals

Jan 2015 to Jan 2016

Administrative Assistant- Reception at Daly & Inamdar Advocates

Main Responsibilities;
– Provided ongoing customer service support
-Generated reports, accompanying documents and draft Correspondence
-Maintained front desk procedures and operations including contact information, directions, frequently requested company information
-Sustained an organized environment for smooth flow of activities in handling visitors and vendors
-Received and Processed deliveries including sorting and distributing mail
-Actively involved in coordinating employee and company events

Jan 2013 to Jan 2105

Restaurant Hostess at Kaldis Coffee House

Main Responsibilities:
– Demonstrated friendly demeanor and excellent interpersonal skills in building great relationships and rapport with clients of diverse background and status
-Delivered high quality service, by resolving customer complaints amicably and supervision of service delivery
-Displayed professionalism and efficiency by having a good understanding and knowledge of the products and services offered

  • Food and Beverage, Front Office, Health Club, Housekeeping and Laundry, Others
  • Updated 1 year ago

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